When refunds may be available
Refunds may be considered for accidental duplicate charges, failed checkout fulfillment, provider reconciliation errors, or valid technical issues that prevent a paid feature from being delivered.
Send requests to [email protected] with the account email, order ID, payment ID, project link, amount, and a short explanation.
Wallet and premium upgrades
Wallet and premium-upgrade refunds are checked against the wallet ledger, payment order, coupon or promo credit, and project entitlement state. GiftRed may reverse unused entitlements or wallet entries before issuing a provider refund.
Promo credit, bonus credit, and administrative adjustments may not be cash refundable.
Managed domains
Managed-domain requests involve manual review, registration, DNS work, and third-party domain costs. Once registration or setup work has started, domain-related fees may be non-refundable even if the project is later changed or deleted.
If a managed domain cannot be registered or connected after review, GiftRed will update the order or domain status and discuss a retry, replacement domain, wallet credit, or refund where appropriate.
Review timeline
Most refund requests are reviewed within about 48 hours, but provider settlement, bank processing, domain verification, or manual investigation can take longer.
Approved refunds are sent through the original payment provider when possible. Bank or card posting time is controlled by the payment network and issuing bank.